At Hopoteez, we are committed to providing exceptional customer service and ensuring timely order delivery. We strive to ship all orders promptly within 1 to 3 business days for 2D printed items and 2-4 business days for 3D printed items, starting from the confirmation of payment.
Our standard shipping option typically delivers orders within an estimated timeframe of 4-6 business days for 2D printed items and 7-10 business days for 3D printed items. For customers looking for faster delivery, we also offer expedited shipping services, which can reduce the delivery time by 1-2 days.
While we aim to provide a seamless shipping experience, please note that occasional delays or lost orders may occur, particularly due to local postal services. If you have not received your order within 4 weeks from the shipment date, we kindly ask you to contact us through our dedicated contact page. We will promptly investigate the issue and take appropriate actions, such as resending your order or issuing a refund.
Customer satisfaction is our top priority, and we encourage you to reach out to us with any concerns or questions. By contacting us through our provided contact page, we can address your concerns promptly and ensure that necessary measures are taken to resolve any shipping-related issues.
We appreciate your trust in Hopoteez as your preferred destination for merchandise related to heavy metal. Your satisfaction is important to us, and we are dedicated to providing a smooth and reliable shipping experience for all our valued customers.